When can I call the American Citizen Services Unit?
Our website, including this FAQ contains answers to most routine questions, please review carefully. If your question is not answered on the website, you may contact the ACS Unit by e-mail at AbuDhabiACS@state.gov. Please note that we will not provide responses to questions addressed on the website. If you are an American citizens with a life threatening emergency, you may contact the embassy by phone at 971 (0)2 414 2200.
How do I add additional visa pages on my passport?
As of January 1, 2016, the Department of State can no longer add additional pages to passports. If you have run out of visa pages, please follow the instructions on our website to renew your passport.
How do I register or enroll as an American Abroad?
You may enroll with the U.S. State Department’s online Smart Traveller Enrollment Program (STEP). By enrolling you will be automatically signed up to receive U.S. Embassy Abu Dhabi warden messages. Citizens should use the STEP program rather than come to the Embassy in person.
How do I stop receiving Embassy messages when I leave the UAE?
There are two ways to unsubscribe from Embassy messages:
- You may leave the list at any time by sending a “SIGNOFFPOST_ABU_DHABI” command to LISTSERVE@CALIST.STATE.GOV
- Unenroll as an American living in Abu Dhabi by changing your profile in the US State Department’s online Smart Traveller Enrollement Program (STEP) at: https://ae.usembassy.gov/u-s-citizen-services/local-resources-of-u-s-citizens/.
U.S. citizens are responsible for both subscribing and unsubsribing themselves from Embassy and Consulate General message lists. The enrollment process has been consolidated online and we do not manually remove citizens from this list.
What do I need to do to vote overseas?
Please visit our website for information regarding voter registration and absentee ballots: https://ae.usembassy.gov/u-s-citizen-services/voting/. The U.S. Government’s main source for voting information is the Federal Voting Assistance Program (FVAP)’s website at www.FVAP.gov.
How do I schedule an appointment?
To make an appointment, please follow the instructions found for the service you are requesting on this website. It is possible to have several services during the same visit to the Embassy.
Do I need a separate appointment for each person or service?
Please make a separate appointment for each individual service. A separate appointment is also required for each person receiving a service.
Can I get an expedited appointment?
People requesting American Citizen services are advised to plan in advance and monitor our website for available appointments. If you wish to request an earlier appointment, please provide further details by sending us an e-mail with a full explanation as to the reason this is an emergency and advance planning was not possible in this situation.
What do I do if I did not get a confirmation email of my appointment?
Our system does not send an automatic email confirming your appointment.
I was not able to print out my confirmation number. What should I do?
Your name will be given to our guards on the day of your scheduled appointment; you do not need your confirmation sheet to gain entry into the embassy. Please be sure to bring a valid ID.
How can I cancel my appointment if I lost my confirmation number?
Please email us your name, date of birth, email address, type of appointment and date of the appointment. We will cancel the appointment for you to allow you to make a new appointment.
Why are there no appointments available on your website?
Please check back later. We release appointments periodically, during business hours. Additionally, some people may cancel an appointment, in which case we will release it back into the appointment system.
The appointment system gives me an error and will not allow me to make an appointment. What should I do?
Our appointment system is maintained centrally in Washington, D.C. Occasionally, Washington is updating the system, or our connectivity is lost. Please try again later.
What are the acceptable methods of payment for fees and services that must be paid in person at the Embassy?
Acceptable methods of payment for fees and services that may be incurred during your appointment include cash or credit card. In the event our credit card machine is down, we ask you to bring cash as a backup.