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Health Alert: U.S. Embassy Abu Dhabi and U.S. Consulate General Dubai (March 26, 2020)
March 27, 2020

Location: Throughout the United Arab Emirates

U.S. citizens in an emergency can call 1-888-407-4747 from the U.S. and Canada or +1-202-501-4444 from overseas. 

Event:  Passenger air travel to, from, or transiting the UAE is suspended.  Public spaces, shopping malls, and most retail stores are closed.  Grocery stores, pharmacies and gas stations remain open.

The UAE General Civil Aviation Authority suspended all inbound, outbound, and transit passenger flights for two weeks, subject to extension, effective March 25.  Travelers affected by flight suspensions may contact the State Department’s Repatriation Task Force at 1-888-407-4747 from the United States and Canada or +1-202-501-4444 from overseas. The Ministry of Health and Prevention announced March 25 that the United Arab Emirates will shut down public transport and restrict movement during the course of a national campaign to disinfect public facilities from 8 p.m., Thursday, March 26 to 6 a.m., Sunday, March 29.

On March 23, the Ministry of Interior and National Emergency Crisis and Disaster Management Authority urged UAE citizens, residents, and visitors to limit trips outside the home except for essential movements.  Visit the UAE Ministry of Health COVID-19 website for updated information.  Failure to follow all laws, regulations, and procedures, the Government of UAE has put in place to combat the spread of COVID-19, could result in fines and jail terms.

Effective March 29, U.S. Embassy Abu Dhabi and U.S. Consulate General Dubai will move to minimal staffing.  Consular Sections will provide the following emergency services to U.S. citizens:  renewing expired passports or passports expiring within 6 months; processing applications for Consular Reports of Birth Abroad; and processing Consular Reports of Death Abroad.  U.S. citizens may request an emergency appointment through email by contacting the Embassy at AbuDhabiACS@state.gov and the Consulate at DubaiACS@state.gov.

Actions to Take:

Enroll in the STEP program at https://step.state.gov/ to receive alerts and ensure you can be located in an emergency.

Encourage other U.S. citizens to enroll in the STEP program.

Confirm the validity of your travel documents, including passports and visas.

·    Consult the CDC website for the most up-to-date COVID-19 information.

·    For the most recent information on what you can do to reduce your risk of contracting COVID-19, please see the CDC’s latest recommendations.

·    Visit the COVID-19 crisis page on travel.state.gov for the latest information.

·    Check with your airlines, cruise lines, or travel operators regarding any updated information about your travel plans and/or restrictions.

·    Visit our Embassy webpage on COVID-19 for information on conditions in the UAE.

·    Visit the Department of Homeland Security’s website on the latest travel restrictions to the United States.


U.S. citizens in an emergency can call 1-888-407-4747 from the U.S. and Canada or +1-202-501-4444 from overseas.

Enroll in the Smart Traveler Enrollment Program (STEP) to receive security and health updates.

·    U.S. Embassy Abu Dhabi

Embassies District, Plot 38, Sector W59-02, Street No. 4

+971 2 414 2200



·    U.S. Consulate General Dubai

Sheikh Khalifa Bin Zayed and Al Seef Streets

+971 4 309 4000



·    State Department – Consular Affairs

888-407-4747 or 202-501-4444

·    UAE Country Information

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