Passports and U.S. Citizen Services

Welcome to U.S. Citizen Services at the U.S. Consulate Dubai. We provide information and assistance to U.S. citizens in Dubai and the Northern Emirates.

U.S. Citizens Services at the Consulate in Dubai offers a full range of services including passport, citizenship, and notarial services. The unit also assists U.S. citizens in the event of an emergency such as death, arrest, illness, injury, missing persons, destitution and other circumstances. For general information on the type of services provided, please refer to the State Department’s website for travelers.

In the event of an emergency that threatens the health or safety of a U.S. citizen, the Consulate General stands ready to assist 24 hours a day.

What the U.S. Consulate cannot do:

Although we try to help American citizens in a wide range of situations, we cannot:

  • Help you enter a country, for example, if you don’t have a visa or your passport is not valid;
  • Give you legal advice, investigate a crime or carry out searches for missing people, although we can give you details of people who    may be able to help you in these cases, such as English-speaking lawyers;
  • Get you better treatment in hospital or prison than is given to local people;
  • Pay any bills or give you money (in very exceptional circumstances we may lend you some money from public funds, which you’ll have to pay back);
  • Make travel arrangements for you, or find you work or accommodation;
  • Make business arrangements on your behalf;

All consular fees may be paid in U.S. dollars, UAE dirham, or by major credit card.

For general information on traveling and living abroad, please visit the U.S. Department of State’s comprehensive travel website . For information on living in or visiting the United Arab Emirates, please review the Department of State’s Country Specific Information from the UAE.

ATTENTION: Visitors are prohibited from bringing laptop computers and other larger electronic devices into the U.S. Consulate in Dubai. Storage is unavailable for these items, and applicants may not enter until they have returned without the items, which may cause the applicant to miss their scheduled appointment. A large electronic device is considered an electronic item larger than a mobile phone.”

The American Citizen Services Section offers a number of services to both U.S. citizens and non-citizens. All routine services require an appointment.  Please refer to the links below for information about these services. If you have further questions, you may contact us at +971-4-309-4000 between 8:00 am and 10:00 am, Sunday through Thursday, or email DubaiACS@state.gov.

The U.S. Consulate’s consular district includes Dubai and the Northern Emirates. Residents or visitors in Abu Dhabi and Al Ain should visit the U.S. Embassy in Abu Dhabi for American Citizen Services. Please see https://ae.usembassy.gov/embassy-consulates/abu-dhabi/.

Phone Hours: 8:00 am – 10:00 am, Sunday through Thursday
Phone number: +971-4-309-4000, please ask for the American Citizen Services Section
Email: DubaiACS@state.gov

Emergencies: (death, arrest of American citizen) after work hours and on weekends please call +971-4-309-4000 and ask for the Dubai Duty Officer

Physical Address: At the corner of Al Seef Rd. and Sheikh Khalifa bin Zayed Rd, Dubai, U.A.E. Please click here (PDF 267 KB) for the map

Dubai Emergency Numbers

  • Police/Ambulance: 999
  • Fire: 997
  • Electricity/Water: 991

If you have an emergency after hours, on the weekend or on a holiday, please call 04-309-4000 and ask for the Duty Officer.

In an effort to provide the most efficient service, the American Citizens Services section at the U.S. Consulate General in Dubai has moved to an appointment system for routine services.  Please schedule an appointment online at https://evisaforms.state.gov/acs/default.asp?postcode=DUB&appcode=1. Once you have made an appointment, a confirmation page will appear on your screen. Please print the confirmation page and bring it with you on the day of your appointment.

Passport applicants are encouraged to use the Department of State Passport Wizard tool to determine the appropriate application forms, fees and photo requirements.

On the final page of the Passport Wizard, you will see the options “Complete by Hand” and “Form Filler” Applicants at Consulate Dubai should use the “Form Filler” option. The Form Filler will collect your information online and automatically create a PDF that you must print and bring to your appointment. Once you have filled out the application online and printed a copy, you can make a passport renewal appointment here. Applicants who do not use the Form Filler tool may experience delays in receiving their passports.

Tips for using the Form Filler tool:

– Some versions of Internet Explorer have difficulty with Form Filler. Google Chrome is a supported browser.

– Form Filler will begin as a form DS-11 by default, but it will generate a PDF of the correct form at the end (DS-11, DS-82, DS-5504, etc.) based on your responses.

– Please insure you enter your email address on the application form correctly. The consulate will use this address to notify you when your passport is ready for collection.

– For the question “was your most recent passport book limited for two years or less?” only select “yes” if the passport you are renewing was an emergency passport issued by a consulate or embassy overseas. If the passport you are renewing was limited to two or four years because it is a second passport, select “no.”

– Consulate Dubai has no expedited service or overnight delivery. Selecting these will have no effect on the processing of your application or the fee you are charged at your interview.

– To submit your application on the final page, scroll to the bottom, check the box for acknowledgement, and click the blue “Create Form” button. This will generate the PDF that you must print and bring to your application.

The current processing time for passport renewal is 2-3 weeks. Applicants are allowed to keep their current passports during the processing period. More information on passports is available here.

The Consular Report of Birth Abroad (CRBA) is an official record confirming that a child born abroad to a U.S. citizen parent or parents acquired U.S. citizenship at birth and serves as proof of citizenship. This should be reported to the Embassy or Consulate where the birth occurred as soon as possible. The Consulate in Dubai can only issue a CRBA for a child born within its consular district: Dubai, Sharjah, Ras al Khaimah, Fujeirah, Umm al Quwain and Ajman. Instructions for applying for a CRBA can be found here.

Please Note: If you are applying for a UAE residency visa, you may be told to have your civil and educational documents “stamped” or authenticated at the American Embassy. Please see the Document Authentication link on the left side of this page for instructions on this process. In addition, the Consular Section does not/not make certified copies of non-federal documents such as educational degrees and US state birth certificates (an exception to this rule is the IRS W-7 application).

If you have a power-of-attorney, affidavit, sworn statement, acknowledgement of execution, etc. that must be signed in the presence of a notary public, you may come in person to the Consulate. To apply for Notary services, please make an appointment on our online appointment system and bring in the following on the scheduled day:

  1. The document, completely filled except for your signature and notarization section
  2. Your passport and/or another form of government ID
  3. If your document requires a witness signature, please bring an (unrelated) friend or colleague with you.
  4. The fee for each notary seal is 185 UAE dirhams. This is payable in UAE dirhams or by credit card.

Blank affidavit and power-of-attorney forms are not available at the Consular Section. We encourage you to have all documents prepared before your visit to the Embassy.

A note about Medallion Signature Guarantees: Unfortunately, consular officers are not authorized to provide a signature guarantee/medallion guarantee service. A Medallion Signature Guarantee is not a notary service, but a special procedure related to securities, which can only be performed by an authorized representative of a financial institution participating in a medallion program approved by the Securities and Exchange Commission (SEC). The U.S. Securities and Exchange Commission may be contacted at www.sec.gov.

Documents issued in one country which need to be used in a foreign country, such as powers of attorney, affidavits, birth, death and marriages records, must be “authenticated” or “legalized” before they can be recognized as valid in the foreign country.

We strongly encourage U.S. citizens to authenticate their documents (especially educational, marriage or birth) in the U.S. before coming to the United Arab Emirates. The Embassy is unable to authenticate documents originated in the U.S. The process for authentications / attestations is not quick, please plan accordingly.

If the document is for use in the United Arab Emirates, you must complete the “chain authentication process” in which a series of authorities will affix a succession of seals beginning with your document and ending with the seal of the UAE Embassy in Washington, DC and the appropriate office of the UAE Ministry of Foreign Affairs.

DOCUMENTS ORIGINATED IN THE UNITED STATES

Step One – Obtain the document and complete the first authentication.

  • Education institutions (college degrees, vocational/educational certificates, transcripts):  Documents issued by educational institutions should be originals and be obtained from the educational institutions themselves. Most schools have notaries public to provide certified copies of the degrees or transcripts. Contact the school to determine how best to have your document authenticated by the state’s Secretary of State. In some cases, you may be required to bring the document to a county office for authentication, and then authenticated by the state’s Secretary of State.
  • Documents issued by a U.S. state: State documents are those originating with a state court or agency (birth, death, and marriage certificates, etc.). They must be authenticated by that state’s Secretary of State. Contact them or send your original document or its certified copy for initial authentication of the town/county/state’s issuing officer.  Information on the offices of Secretaries of State for the U.S. states: http://www.statelocalgov.net/50states-secretary-state.cfm
  • Notarized Documents: The procedure for authenticating documents executed before a notary public, such as affidavits or acknowledgments, varies from state to state. It is advisable to contact the state authentication authority to learn what steps are necessary between the notary seal and the state level authentication.
  • Documents issued by federal courts: Documents issued under the seal of a federal court should be sent to:

Justice Management Division, Security Program Staff

Physical Security Office, Room 6531
9th and Pennsylvania Avenue
Washington, D.C.  20530
Telephone: (202) 514-2314 or 514-4667

  • Documents issued by federal agencies: If your document was issued under the seal of a federal agency, it does not require a state level authentication. You may proceed directly to Step Two.

Step Two – Get your document authenticated by the U.S. Department of State Authentications Office.

Once you have completed the state level authentication, you must get your document authenticated by the U.S. Department of State Authentications Office. 

Processing time for authentication requests sent by mail is at least 15 working days. There is a walk in service, open 7:30 am to 11:00 am, which allows for the authentication of documents on the same day. For additional information, call the Federal Information Center at 202-485-8000.

All seals and signatures must be original and all the dates must follow in chronological order.

Step Three – The Final Authentication

The final step of the authentication process is done at the UAE Embassy in Washington DC. Please contact the UAE Embassy for more information:

The Embassy of the U.A.E.
3522 International Court, N.W.
Washington, D.C. 20008
Telephone: (202) 243-2400
http://uae-embassy.org/

Step Four – Ministry of Foreign Affairs in the UAE

Once you have finished the Final Authentication with the UAE Embassy in Washington, DC. You may take your document to the UAE Ministry of Foreign Affairs.

DOCUMENTS ORIGINATED IN A COUNTRY OTHER THAN THE U.S.

The U.S. Consulate in Dubai is able to authenticate documents that have already been authenticated by the UAE Ministry of Foreign Affairs in Dubai or Sharjah. You must bring the original document to the Consulate.

You must make an online appointment for this service.

ASSISTANCE IN THE PROCESS

The companies listed below claim to help in providing attestation / authentication services. Please note that the U.S. Consulate General Dubai is not affiliated with any of the companies listed below and does not recommend them specifically. This is for your information only, if you require assistance in the authentication process.

In the UAE

Authxperts Documents Clearing
28th Floor, Office No. 8
Aspin Commercial Tower,
Sheikh Zayed Road,
(Near Financial Centre Metro Station)
Dubai, UAE

Telephone: +971-4-3116762/ +971-4-3817405
Email: info@authxperts.com
Web: www.uaeembassylegalization.com and https://authxperts.com

Helpline

Address:  Deira, Naser Square, Dubai Tower, 4th floor, office #434
PO Box 41154, Dubai, UAE
Telephone:  971 4 227 9916
Email: helplinegroup@hotmail.com

Index

Address: Bur Dubai, Al Khaleej Center, 4th floor, office #405
Dubai, UAE
Telephone: 971 4 355 0888
Email: index101@emirates.net.ae

Expatdocs.com 

Office 508
The Fairmont Dubai

P.O. Box 73310
Sheikh Zayed Road
Dubai, United Arab Emirates

Mobile: +971508858177 

Phone: +971 4 311 6749
Fax: +971 4 332 8810
Email: support@expatdocs.com 

Website: www.expatdocs.com

VFS GCC LLC/VFS GLOBAL ATTESTATION SERVICES

Boulevard Plaza Tower 2, 22nd Floor, Office Number 22-3/22-4, Emaar Blvd, Dubai, UAE
Mobile: +971 56 744 5070 / +971 55 769 4747
Email: attestationuae.bp@vfsglobal.com
Website: www.vfsattestation.com/gcc

In the U.S.

Authxperts LLC

One Research Court, Suite 450
Rockville, MD 20850
USA
Ph.: 866-721-0746
: 301-926-2640

Email: info@authxperts.com
Website: http://www.authxperts.com/

Authenticate 4 Me

5810 Kingstowne Center. Dr
Suite 120-167
Alexandria VA 22315
U.S.A
Authenticate4me.com
info@authenticate4me.com
Phone: (202)684-6863

DC Attestation 

Professional Document Retrieval and Authentications
1718 M St NW
Suite 238
Washington, DC 20036
www.dcattestation.com
Phone: (202) 280-8433

The U.S. Consulate General in Dubai assumes no responsibility or liability for the professional ability for these companies.

The United Arab Emirates, for consular purposes, is divided into two parts. The Embassy in Abu Dhabi serves the Emirate of Abu Dhabi. The Consulate General in Dubai serves the Emirates of Ajman, Dubai, Fujairah, Ras Al-Khaimah, Sharjah and Um Al-Quwain.

The U.S. Consulate is not able to offer legal representation, assistance or advice. If you have been the victim of a crime, please contact the Dubai Police. The Consulate also strongly suggests that you hire the services of a local attorney that will be able to provide detailed and accurate information on legal proceedings in the UAE. For your information, a link to a list of local attorneys is found below.

If you are having issues with your current or former employer, you may consider contacting the Ministry of Labor to see if you are able to file a civil complaint. You may reach the Ministry of Labor at the following website: https://www.mohre.gov.ae/en/home.aspx , or call them at: 047023333. You should also consider hiring a local attorney to aid you in the process.

The Consulate General assumes no responsibility for the professional ability or integrity of the persons or firms whose names appear in the attached list. However, the names have been selected with care. The law firms listed are arranged alphabetically, and the order in which they appear has no other significance.

Please click here (PDF 316 KB) to find a list of attorneys.

Hospital and Clinic List

Disclaimer: The U.S. Consulate General in Dubai assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the medical professionals, medical facilities or air ambulance services whose names appear on the following list. Names are listed alphabetically, and the order in which they appear has no other significance. Professional credentials and areas of expertise are provided directly by the medical professional, medical facility or air ambulance service.

Dubai Hospitals

  • American Hospital – +971-4-336-7777
  • Al Amal Psychiatric Hospital – +971-4-344-4010
  • Al Jalila Children’s Specialty Hospital – +971-800-2524
  • Al Wasl Hospital (Government) – +971-4-324-1111
  • City Hospital – +971-4-435-9999
  • Dubai Hospital (Government) – +971-4-271-4444
  • Maktoum Hospital Travel Clinic – +971-4-219-6666
  • Medcare Hospital – +971-4-407-9100
  • NeuroSpinal Hospital – +971-4-342-0000
  • Welcare Hospital – +971-4-282-7788

Dubai Clinics

  • Allied Diagnostic Centre – +971-4-328-1111
  • Consultant Physicians (DHCC) – +971-4-362-2999
  • Dubai Community Health Center – +971-4-395-3939
  • Dubai Bone & Joint Center – +971-4-423-1400
  • Dubai London Clinic – +971-4-344-6663
  • Dubai Physiotherapy – +971-4-349-5959
  • Illinois Medical Center – +971-4-3949977
  • Infinity Clinic – +971-4-394-8994
  • Medlink Clinic – +971-4-344-7711
  • Singhania Clinic – +971-4-334-9779

Emergency Numbers

  • American Hospital Ambulance – +971-4-309-6644
  • Ambulance – 999
  • Fire – 997
  • Police – 999

Poisioning Emergencies

  • Rashid Hospital – +971-4-337-4000/303-2242
  • American Hospital – +971-4-336-7777/309-6644

Medical Evacuation

Information on Medical Evacuations is available here.

All travelers to the UAE should seek approval to carry prescription medicine, narcotics, or controlled substances prior to arrival in the UAE. Please visit the UAE Ministry of Health and Prevention’s website for more information on the process and current regulations.

The UAE government prohibits the importation of many drugs, narcotics, and chemicals – including some over-the-counter medication and products. Travelers are advised to take all precautions to ensure that they do not carry such substances on their person or in checked luggage. In some cases, even with a prescription, individuals have been detained with controlled medications. Strict penalties include imprisonment followed by deportation.

Please note that the possession of any product containing cannabidiol (CBD) is strictly forbidden and is prosecuted in the same manner as the importation of any prohibited narcotic.

Travelers carrying prescription medication to or through the UAE must have their prescriptions issued by licensed doctors and are advised to complete the authentication process in advance of travel. In order for a U.S. prescription to be considered fully authenticated, it must be authenticated by the Secretary of State of the U.S. state in which the prescribing doctor is licensed, then authenticated by the U.S. Department of State, and finally the UAE Embassy in Washington, DC. Please review the State Department Country Information Page on the UAE for more information on entry and exit requirements.

This information is intended to serve as a guide. However, travelers should review the information on the Ministry of Health’s website for any updates to the policy.

The U.S. Consulate in Dubai does not conduct marriages. The UAE courts sometimes require personal affidavits regarding an American citizen’s eligibility to marry. The Consulate can notarize such an affidavit. If you require this document, please make an online appointment and we will provide you with the template that you may fill in. The fee for such a document is the same charge as for a notary.

The process to marry in the UAE depends on the religion of the couple seeking matrimony, and at least one partner must be a resident of the country.

Islamic Marriages

To have an Islamic marriage conducted in Shari’a court, the groom must be Muslim. The bride’s father or, if he is deceased, male relatives, must be present or provide their approval for the marriage. Additional documentation may be required if the bride is divorced, widowed, and/or non-Muslim. For further information on procedures for an Islamic marriage, please call the marriage section of Dubai Courts at +971-4-334-7777 or Shari’a Court at +971-4-303-0406.

Christian Marriages

The bride and groom’s denomination may determine which venue they can use to get married as some ministers only marry members of their own denomination. Weddings can take place either at a church or an alternative venue if the minister agrees. Generally, there is a minimum age of 18 for the bride and 18 or 21 for the groom.

To ensure that the marriage is recognized after the ceremony has taken place, the couple must take a signed copy of the entry in the church marriage register and have it accredited by:

  1. Dubai Courts
  2. Ministry of Justice
  3. Ministry of Foreign Affairs

After these steps, you may also bring the document to the U.S. Consulate for authentication. Note that this authentication simply signifies that your document is real; it does not necessarily mean the marriage will be recognized by your home state in the United States. If you are married abroad and need confirmation that your marriage will be recognized in the United States, consult the Attorney General of your state of residence. For more information on marriage and divorce for Americans outside of the United States, please click here.

If your U.S. driver’s license is to expire soon, please visit your State’s Secretary of State Office for options on renewing. Some states allow renewal by mail, other’s require that you come in person. It is not possible to renew a U.S. driver’s license at the U.S. Consulate.

The U.S. Consulate is not able to authenticate or validate a driver’s license issued from any State in the U.S., nor can we issue a letter to verify that the license is genuine. For information on obtaining a driver’s license in Dubai, including converting a foreign driving license to drive in Dubai, please visit the Government of Dubai website at http://www.dubai.ae/en/Lists/HowToGuide/DispForm.aspx?ID=11.

Loss of U.S. citizenship is a serious and irrevocable act which deserves your thoughtful consideration. It is imperative that you fully understand the nature of its consequences prior to requesting a Certificate of Loss of Nationality. If you decide that this is the course of action you wish to pursue, there are several steps you need to take including arranging an appointment to come into the Consulate to sign the Statement of Understanding, the Loss of Citizenship Questionnaire and/or the Oath of Renunciation, in the presence of a Consular Officer. Please note that the Statement of Understanding clearly states that the action you are taking is irrevocable. More information on the renunciation and relinquishment process can be found here.

The U.S. Consulate in Dubai does not have a Social Security Administration Federal Benefits Unit (FBU) and is not authorized to perform FBU services – including the acceptance of applications for Social Security Cards for minor children (under age 12) – without written authorization from the regional FBU in Rome. Applicants requiring FBU services in Dubai must contact FBU Rome directly to request authorization for this. Their complete contact information can be found at: https://www.ssa.gov/foreign/foreign.htm. Once FBU Rome has directed you to the consulate in Dubai, you should make an appointment using our online appointment system on our website below. Please bring evidence of communication with FBU Rome to your appointment.

For all inquiries about social security services, please contact FBU Rome at: fbu.rome@ssa.gov

For general information about social security, please visit the Social Security Administration’s website: https://www.ssa.gov/

Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian.  Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview.  Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):

  • Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
  • Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
  • The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
  • It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
  • Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.
  • Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
  • To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
  • The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant.  Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee.  Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
  • No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
  • Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question.  Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
  • During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
  • Attendees may take written notes, but may not otherwise record the appointment interviews.
  • Attendees may not engage in any other conduct that materially disrupts the appointment interview.  For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel.  Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.

Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview.  Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate.  It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview.  The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.

Before contacting the American Citizen Services section, please review our frequently asked questions page that will likely provide the information you are searching.